Hs. Lepper et al., A MODEL OF NONVERBAL EXCHANGE IN PHYSICIAN-PATIENT EXPECTATIONS FOR PATIENT INVOLVEMENT, Journal of nonverbal behavior, 19(4), 1995, pp. 207-222
This paper reviews the literature on the nonverbal aspects of physicia
n-patient interaction, focusing on how expectations about patient invo
lvement are conveyed and negotiated by physicians and patients. Import
ant outcomes of this process, such as satisfaction, adherence, and pat
ient health, are examined. A model of physician-patient negotiation in
volving four interaction styles is presented to examine the negotiatio
n process and the effects of patient involvement on outcomes.