PROCESS-CONTROL (ISO-9000) AND PROCESS IMPROVEMENT (APEX) IN THE TRANSMISSION-SYSTEMS BUSINESS UNIT

Authors
BAILEY SR DONNELL AJ HOUGH RM
Citation
Sr. Bailey et al., PROCESS-CONTROL (ISO-9000) AND PROCESS IMPROVEMENT (APEX) IN THE TRANSMISSION-SYSTEMS BUSINESS UNIT, AT&T technical journal, 73(1), 1994, pp. 17-25
Citations number
NO
Categorie Soggetti
Computer Science Hardware & Architecture",Telecommunications
Journal title
AT&T technical journal → ACNP
ISSN journal
87562324
Volume
73
Issue
1
Year of publication
1994
Pages
17 - 25
Database
ISI
SICI code
8756-2324(1994)73:1<17:P(API(>2.0.ZU;2-E
Abstract
Continuous improvement implies both process control (i.e., standardiza tion to reduce variation) and process improvement, accompanied by all of the process changes these imply. This paper describes why and how A T&T's Transmission Systems Business Unit (TSBU) standardized its proce sses using International Organization for Standardization (ISO) 9000, and improved its processes with the APEX (Achieving Process EXcellence ) process management structure.