This paper describes some of the latest work in developing infrastruct
ures that will provide customers with multimedia information. The pape
r discusses the concept of providing enhanced multimedia network servi
ces based upon intelligent agents (IAs), and the attributes of a user
interface. Examples of emerging and future intelligent agent technolog
ies are discussed, and delivery options for future enhanced multimedia
services are examined. By evaluating trends in computer, networking,
and multimedia processing technology, an approach is derived for creat
ing and deploying enhanced multimedia network services. The paper conc
ludes with examples of key components of the proposed infrastructure.