In an age when speed-driven automation is displacing a large proportio
n of the workforce, the analytical laboratory will not be spared cutba
cks. The greatest potential gains in productivity, however, may be in
changing corporate culture to best use the human talent available. Thi
s article demonstrates that conditions of high sample variability or l
ow throughput are best handled through leveraging the human resources
in the industrial analytical laboratory. The analytical laboratory of
the future will be even more dynamic than that of the present, requiri
ng an environment conducive to learning. Management techniques are dis
cussed.