A PATH ANALYTIC STUDY OF DETERMINANTS OF INFORMATION-SYSTEM USAGE

Acceptance and voluntary use of information technology by employees ar e considered by many to be necessary for organizational success. This may be facilitated by careful planning and implementation of computer user training as part of the systems development process. Although muc h research has focused on user involvement in the development of appli cations and the impact of this involvement on user satisfaction and sy stem usage, little research has been done on the relationships between computer user training and user involvement, user satisfaction, or sy stem usage. Using 282 survey responses, this article explores the rela tionships of computer user training to user involvement, user satisfac tion, user confidence, and system usage. The results of a path analysi s suggest that computer user training impacts system usage through use r satisfaction and user confidence. Further research questions in this domain are discussed.