PERSPECTIVES CONCERNING CONSUMERS AS CASE MANAGERS

Consumer and non-consumer case managers participating in a randomized trial of consumer case management were interviewed regarding their per ceptions of consumer and non-consumer case managers, their work and th eir clients. Consumer case managers were concerned about how they were accepted by other mental health professionals. The consumer team main tained less collateral contact with other professionals and more inter personal contact with clients than the non-consumer team. Consumer cas e managers did not show any greater signs of stress, diminished self e steem, or burnout than non-consumer case managers.