It is 6 years since a burn unit was installed at the Landeskrankenhaus
Feldkirch in Vorarlberg. Before that time, systematic clinical burn c
ave was unknown in this country. Systematic first aid treatment of bur
n injuries was not known either. According to the principles of qualit
y management, an obligation was felt not only to standardize the burn
treatment in the unit itself but also to make known the principles of
first aid to the whole medical staff in our country. This is why we ca
rried out many public relation activities consisting of several lectur
es to general practitioners and training for the emergency staff, incl
uding the lay personnel. The population were even informed about first
aid treatment via radio and TV. In 1994, the degree of success in the
public relation efforts was examined. During a period of 10 months, a
ll the burn patients were asked about the quality of their first aid t
reatment. The questionnaires of 72 patients were evaluated, and it was
found that the criteria demanded of first aid treatment were met with
in a range of 77.6-100 per cent. From these figures, it was concluded
that public relation activities have been very successful in establish
ing the first aid care, they have led to a better quality of burn trea
tment in general and, specifically, to a significant reduction in rest
.