The telecommunications industry is undergoing rapid and continuous cha
nge, To be successful in today's dynamic market, competitors must quic
kly identify and embrace new opportunities, Fortunately, companies hav
e at their disposal enormous amounts of data and high-speed computers
that can help them analyze opportunities and hasten their entry into n
ew markets. Unfortunately, the software needed to support these effort
s takes precious time to design and develop, Traditional software deve
lopment methodologies might not suffice in such a fast-paced environme
nt, Thus, alternatives are needed to shorten response time and provide
greater flexibility to market-driven changes. This paper discusses AT
&T's successes with a small-team approach to software development. Rat
her than maintaining separate functional organizations having well-def
ined roles and responsibilities, a single, closely knit team is establ
ished consisting of customers, systems engineers, and developers, The
team's over-arching goal is to help AT&T customers solve business prob
lems as quickly as possible.