QUALITY BY A STEP-BY-STEP PROGRAM IN LOW SCALE INDUSTRIES

This paper focuses on the effectiveness of the on-line QC in the low s cale or experience industries. The basis of the study is the manufactu ring process of trams in Sweden. The result indicates that the QC prog ram demands a solid base to be effective from the beginning of its imp lementation. Empirical results show that during the off-line process t he lead-time in the production was reduced by 50% and the mean cycle t ime of the storage is decreased by 33 %. Formally, quality tools are i nvestigated as regards the scale of the industry.