MEETING AT-AND-TS GLOBAL ENVIRONMENTAL GOALS

AT&T has successfully applied the methodologies and tools of total qua lity management (TQM) to resolve environmental issues and, with the us e of policy deployment, has exceeded its environmental goals. The orig inal goals were oriented toward preventing pollution and specifically focused on wastes and emissions. As the company continues efforts in t hese areas, new goals are emerging that are more system focused-to ful ly integrate environmental concerns into our business and management p rocesses. The new processes will help identify root causes of environm ental quality failures and help address them in the up-front design of products and services.