AN INTEGRATED RESPONSE TO TRAUMA IN 3 POST-OFFICE BUSINESSES

This paper looks at the way the UK Post Office has developed a core tr auma care programme that is capable of being adapted to meet the needs of three of its businesses. The core programme includes an introducto ry stage that is involved in the selection and education of the workfo rce and the promotion of the programme; crisis management; manager deb riefing; psychological debriefing; trauma counselling; and a final sta ge involving the evaluation of the programme and following up traumati zed employees. The core programme was tailored to the needs of each of the three Post Office businesses, using information on the business o peration, culture and policies of the businesses in the light of the n ature and range of the traumatic incidents that affect their workforce .