THE VALUE OF SELECTIVE IT SOURCING

Why does the outsourcing of it frequently fail to produce the expected cost savings or other benefits! perhaps because managers don't carefu lly select which IT activities to outsource. The authors examined sixt y-two sourcing decisions at forty organizations through interviews wit h senior business executives, CIOs, consultants, and vendor account ma nagers. From their data, they developed a set of frameworks to clarify sourcing options and aid managers in deciding which IT functions to c ontract out and which to retain in-house.