SOME EFFECTS OF ELECTRONIC MAIL USE ON THE QUALITY OF RELATIONSHIPS BETWEEN DIFFERENT ORGANIZATIONAL FUNCTIONS

Authors
MACGREGOR J LEE E SAFAYENI F
Citation
J. Macgregor et al., SOME EFFECTS OF ELECTRONIC MAIL USE ON THE QUALITY OF RELATIONSHIPS BETWEEN DIFFERENT ORGANIZATIONAL FUNCTIONS, Computer networks and ISDN systems, 28(6), 1996, pp. 799-809
Citations number
30
Categorie Soggetti
Computer Sciences","System Science",Telecommunications,"Engineering, Eletrical & Electronic","Computer Science Information Systems
Journal title
Computer networks and ISDN systems → ACNP
ISSN journal
01697552
Volume
28
Issue
6
Year of publication
1996
Pages
799 - 809
Database
ISI
SICI code
0169-7552(1996)28:6<799:SEOEMU>2.0.ZU;2-R
Abstract
The present study examined the effects of electronic mail systems on p atterns of organizational communication. We interviewed 130 employees in a large national insurance company. An examination of the sales and underwriting functions indicated that differences in the availability and use of electronic communication may add to the mutual frictions i nherent in the different demands and responsibilities of those organiz ational roles.