The basic tasks of a business are straightforward - getting and keepin
g customers and making profits, both set within the context of the sho
rt and long term. Explicit in these is not only a need for marketing a
nd manufacturing to work well in themselves but to work well together.
Companies, however, typically fail in this provision. To move to a mo
re competitive response in today's difficult markets requires more tha
n co-existence, it requires a shared partnership between the core part
s of the firm. Shared understanding of marketing and manufacturing's a
pproach is the starting point. The other is building on a shared under
standing of the market itself. In such a way, a move to being customer
-driven starts to take shape.