LEAN ORGANIZATION, MANAGEMENT BY PROCESS AND PERFORMANCE-MEASUREMENT

Authors
DETONI A TONCHIA S
Citation
A. Detoni et S. Tonchia, LEAN ORGANIZATION, MANAGEMENT BY PROCESS AND PERFORMANCE-MEASUREMENT, International journal of operations & production management, 16(2), 1996, pp. 221
Citations number
21
Categorie Soggetti
Management
Journal title
International journal of operations & production management → ACNP
ISSN journal
01443577
Volume
16
Issue
2
Year of publication
1996
Database
ISI
SICI code
0144-3577(1996)16:2<221:LOMBPA>2.0.ZU;2-M
Abstract
Shows how the pursuit of excellence and the organizational change requ ired by lean production leads to a management-by-process organization, and that management by process influences the performance measurement system (PMS). Uses Zanussi-Electrolux - the biggest European producer of domestic appliances - as a case study example. Provides a detailed analysis of the organizational change and its effects on performance measurement.