COMPUTERIZED PERFORMANCE MONITORING - A REVIEW OF HUMAN-RESOURCE ISSUES

The increasing use of computerized performance monitoring (CPM) system s across a variety of organizational settings has stirred controversy and induced change into the performance appraisal process. This articl e reviews research concerning CPM in four general areas which include the impact of CPM on (a) employee attitudes and perceptions; (b) emplo yee stress perceptions; (c) job performance; and, (d) the performance monitoring process. Research based guidelines and issues for the desig n and implementation of an effective CPM system are suggested. The pot ential for enhancing employee development is also discussed.