Sj. Whittaker et Dj. Attwater, INTERACTIVE SPEECH SYSTEMS FOR TELECOMMUNICATIONS APPLICATIONS, British Telecom technology journal, 14(2), 1996, pp. 11-23
Speech technology provides a powerful tool for the development of new
products and services, particularly within the telecommunications sect
or. This paper considers current speech technology and discusses appro
aches to the design of successful interactive speech systems. A number
of examples are given of existing sen,ices and advanced prototype sys
tems.