ISAP - DELIVERING THE GOODS

Close co-operation between Ericsson and BT has resulted in the rapid i ndustrialisation and deployment of the new interactive speech and appl ications platform (ISAP), the foundation for a number of potential BT services, the first of which is 'CallMinder', a call answering service . Ericsson's experienced and flexible approach to product manufacture, network installation, operational support and project management were crucial elements in delivering ISAP hardware within the tight time-sc ales demanded for the introduction of the CallMinder service. The impl ications of intelligent speech services products like ISAP herald a ra dical change in key aspects of the telecommunications industry.