ONLINE AUTOMATIC HELP GENERATION SYSTEMS

The design of good user interfaces enhances the acceptance and use of computers, basically in environments in which their users are not fami liar with computers. In this paper we concentrate on the design and de velopment of intelligent interaction systems that provide active conte xt-sensitive assistance to the user. We seek a compromise solution bet ween development simplicity and power. To reach this objective, we pro pose the application of techniques from knowledge engineering to the d evelopment of active on-line assistance systems, establishing total in dependence between the knowledge on the interaction domain, the data, and the control of the communication acts.