WHAT IS WRONG WITH THE WORLD-WIDE-WEB - A DIAGNOSIS OF SOME PROBLEMS AND PRESCRIPTION OF SOME REMEDIES

In order to increase the effectiveness of the World-Wide Web (WWW), an ergonomic study of the users of the WWW was undertaken. In the first survey, 66 users responded to an open-ended survey of likes, dislikes and difficulties experienced with the use of the WWW. Based on this pi lot survey, a questionnaire was designed to which nearly 200 responses were obtained which indicated that providing a mechanism to improve u sers' knowledge, site selection and search increased users' satisfacti on and effectiveness of using the WWW. The outcome from this survey pr ovides fertile grounds for the design and experimentation of scientifi c ergonomics studies to increase the user functions of the WWW.