There is a common theory that the larger the number of computer system
s and associated applications in use, the greater the requirement for
computer system resources. The objective of this paper is to review th
e techniques which can be used to manage large numbers of applications
and systems with a small number of technical resources. A Case Study
will be given to explain how these techniques have been used to manage
a small technical staff (GIMS) which supports several divisions at a
textile company in its process automation effort. (C) 1996 Elsevier Sc
ience Ltd.