In response to deregulation, many UK Regional Electricity Companies (R
ECs) are currently considering redesigning their communication infrast
ructure to meet this and other business requirements. This paper prese
nts a proposed communication infrastructure for South Western Electric
ity plc. The Company services a wide variety of customers in the South
West of England. The supporting technology, REC and customer benefits
, together with valued added services (VAS) will be addressed.