MEASURING THE EFFECTS OF A MANAGER-SUPERVISOR TRAINING-PROGRAM THROUGH THE GENERALIZED PERFORMANCE OF MANAGERS, SUPERVISORS, FRONT-LINE STAFF AND CLIENTS IN A HUMAN-SERVICE SETTING

This study investigated the effects of a supervisor training program o n the subsequent use of objective measures and contingent consequences by a manager when monitoring and evaluating the performance of superv isors, and by supervisors when monitoring and evaluating the performan ce of direct care staff in a human service agency. Data also were coll ected to examine whether changes in supervisor performance produced ch anges in the direct care staff's use of contingent consequences for cl ient performance and changes in client behaviors. One manager, 4 super visors, 7 staff and 16 clients from an employment training center and a group home participated in the study. Increases in the use of contin gent performance consequences were observed for all subjects at the su pervisory/management level, and for six of the seven staff. Desired de creases in target behaviors occurred for 9 of 16 clients, and desired increases for 8 of 13 clients.