THE IMPACT OF RESIDENT MANAGEMENT ON RESIDENTS SATISFACTION WITH PUBLIC-HOUSING - A PROCESS ANALYSIS OF QUASI-EXPERIMENTAL DATA

This article presents a process analysis of data from a survey of 648 households living in resident-managed public housing and a comparison group of 588 households living in traditionally managed public housing , conducted as parr of an evaluation for the U.S. Department of Housin g and Urban Development (HUD). Results provide a better understanding of the possible causal processes underlying the impact on housing sati sfaction reported in previous evaluations of resident management progr ams. In addition, the analysis reveals the importance of several media ting variables or subobjectives of the program particularly management strictness, security, and residents' satisfaction with their neighbor s, that may have policy and management implications for the public hou sing program more generally. These findings illustrate the advantage o f using process analysis to enhance a more traditional quasi-experimen tal impact assessment.