KNOWLEDGE CREATION IN THE TELEWORK CONTEXT

This paper suggests that 'telework' alters the context within which te leworkers acquire knowledge. Because of sophisticated information tech nologies, teleworkers have greater access to on-line information and d ocumentation. This access creates the potential for higher explicit kn owledge in comparison with the traditional work environment. However, telework increases the physical distance from work and decreases the a bility to socialize. Increased physical distance creates a challenge i n the teleworkers' abilities to acquire tacit knowledge. Socialization , mentoring, training and documentation practices, therefore, become i mportant for maintaining knowledge in the organization.