B. Ghahramani et A. Houshyar, BENCHMARKING THE APPLICATION OF QUALITY FUNCTION DEPLOYMENT IN RAPID PROTOTYPING, Journal of materials processing technology, 61(1-2), 1996, pp. 201-206
The increased importance of rapid prototyping of manufactured goods in
the global market environment has generated extensive interest in ''d
oing enough of the right things'' the first time. One very successful
approach, called Quality Function Deployment (QFD), introduced by the
Mitsubishi Corporation of Japan in 1972, is a structured process for t
aking the needs and desires of the customer and translating them into
technical engineering requirements. Providing products and services th
at meet the quality expectation of the customer is a challenge facing
every corporation. QFD provides a way to ensure customer needs and exp
ectations are addressed from concept through delivery. QFD is an excel
lent means of communication between interdepartmental teams of product
development staff, design engineers, manufacturing engineers, marketi
ng personnel and the final user of the product.