Quality assurance is as much concerned with cost, turnaround time, and
use of resources as with test reliability and outcome. The cytopathol
ogist needs to be aware of the knowledge base and expectations of clin
icians who perform fine needle aspiration (FNA) biopsies of superficia
l lesions without technical assistance. To this end, a single correct
answer multiple choice questionnaire was sent to 82 procedure-oriented
clinical faculty members. Completed answer sheets from 35 faculty mem
bers were analyzed. The score for fee and turnaround time was 63.2 per
cent and for knowledge of technique 70.6 per cent. The overall score
for use of FNA was 64.7 per cent and for specimen handling was 45.6 pe
r cent. Of those 65 per cent of participants who made comments, 30 per
cent stressed importance of shorter turnaround time and 27 per cent e
mphasized the need for training in this area of endeavor. It is conclu
ded that the quality of diagnosis can be improved by placing greater e
mphasis on training and education, the provision of written material,
courses or tutorials in technique, written and verbal feedback regardi
ng specimen adequacy, and by making more extensive use of electronic t
ransmission of results.