Although work and employment are important elements in the lives of pe
ople recovering from psychiatric illness, their access to meaningful o
ccupation and paid employment is limited. A number of state and volunt
ary vocational rehabilitation schemes provide training or retraining f
or open employment but whether this is a realistic aim in the current
economic climate has been questioned. This study, using direct observa
tion and informal interviewing, explored the interaction between the s
taff and trainees of one such rehabilitation workshop. It sought to el
icit information about the role of the workshop from both the trainer
and trainee perspectives. The results indicate a number of differences
between the staff and trainee models and illustrate the problems face
d by the workshop in balancing its smooth operation against the needs
and expectations of its staff and trainees. In particular, its organiz
ation around a relaxed interpretation of the 'through-put' concept of
rehabilitation did not meet the requirements of all the trainees. We c
onsider how employment rehabilitation schemes can achieve the dual rol
e of both helping service users move into employment or other forms of
meaningful occupation, and providing work and work substitutes for lo
ng-term users.