T. Guimaraes et W. Bond, EMPIRICALLY ASSESSING THE IMPACT OF BPR ON MANUFACTURING FIRMS, International journal of operations & production management, 16(8), 1996, pp. 5
Business process re-engineering (BPR) has been touted by many as drama
tic improvements become necessary for organizations to improve competi
tiveness and remain strong participants in economic development. While
as a concept BPR is like ''motherhood and apple pie'', in practice th
ere are many unsuccessful cases. Aims to identify and rate the importa
nce of factors proposed as important for successfully implementing BPR
projects in organizations, the extent to which various problems and b
enefits are being encountered, the extent to which proposed BPR object
ives are being included in project plans and are actually being derive
d, and the impact of BPR projects on specific business processes and o
n the organization as a whale. Tests several basic hypotheses regardin
g the BPR implementation process, and makes recommendations for manage
rs to focus attention and resources on factors important to success, a
nd to proceed in a fashion which minimizes the risk of failure.