EVALUATION OF CLIENT AND STAFF SATISFACTION WITH A GOAL PLANNING PROJECT IMPLEMENTED WITH PEOPLE WITH SPINAL-CORD INJURIES

This study assesses client satisfaction and canvasses staff opinions c oncerning the first year of a Goal Planning rehabilitation programme i mplemented with in-patients who had sustained a severe spinal cord inj ury. Questionnaires were completed by 33 patients. As a keyworker syst em is an integral part of Goal Planning, separate questionnaires were completed by 13 staff/keyworkers. The results indicated that patients believed Goal Planning to be informative about their injury and helpfu l in promoting a sense of control over their rehabilitation. In additi on, a positive, and statistically significant association was found be tween perceived informativeness and control and the implications for s uccessful rehabilitation are considered. Staff also gave favourable fe edback regarding the perceived benefits of Goal Planning for patients, relatives and staff, although they acknowledged the resulting increas e in their workload.