ASSESSING POLICY IMPLEMENTATION SUCCESS - OBSERVATIONS FROM THE PHILIPPINES

This article analyzes the establishment and start-up of the One Stop S hop Inter-Agency Tax Credit and Duty Drawback Center in the Philippine s. It briefly describes the policy change agenda that was embodied in the Center's creation, and outlines developments during its first eigh t months of existence. It explores the impact of bureaucratic complexi ty on the ability of Center management and staff at the Department of Finance (DOF) to implement the policy reform agenda. Finally, it exami nes to what extent the Center's managers actually adopted the principl es and techniques of strategic management and if they did, what differ ence it made to successful implementation of that policy agenda. Copyr ight (C) 1996 Published by Elsevier Science Ltd