PARTNERS IN PATIENT-CARE - MEASURING THE EFFECTS ON PATIENT SATISFACTION AND OTHER QUALITY INDICATORS

An experimental pretest/posttest design compared pilot and control nur sing units in a medical center in Southwest Florida to assess the effe cts of a Partners in Patient Care (PIPC) nursing care delivery model o n selected quality of care outcomes - patient satisfaction, patient me dication errors, falls, and IV infections. There were no significant d ifferences between units in the number of falls, medication errors, an d IV infections, When the ratios of these events to patient days were examined, there was a significant difference between the pilot and con trol units in the medication error ratio and the fall ratio. The resul ts indicate that the PIPC nursing model had a positive effect on patie nt satisfaction.