IMPLEMENTING A EUROPEAN QUALITY PROGRAM INTO AN AUSTRALIAN SUBSIDIARY

Authors
SOHAL AS LU E
Citation
As. Sohal et E. Lu, IMPLEMENTING A EUROPEAN QUALITY PROGRAM INTO AN AUSTRALIAN SUBSIDIARY, Total quality management, 7(4), 1996, pp. 401-410
Citations number
5
Categorie Soggetti
Management
Journal title
Total quality management → ACNP
ISSN journal
09544127
Volume
7
Issue
4
Year of publication
1996
Pages
401 - 410
Database
ISI
SICI code
0954-4127(1996)7:4<401:IAEQPI>2.0.ZU;2-P
Abstract
This article illustrates the experiences of an Australian subsidiary w hich implemented a quality programme developed by its European parent company. It discusses the strengths and weaknesses of a low-profile ap proach to quality improvement, as compared to highly visible programme s. Employees at various levels in the organization describe why their attitudes to quality and the company have changed since the implementa tion of the quality programme.