HARNESSING TECHNOLOGY IN GLOBAL SERVICE BUSINESSES

Authors
MATHE H DAGI TF
Citation
H. Mathe et Tf. Dagi, HARNESSING TECHNOLOGY IN GLOBAL SERVICE BUSINESSES, Long range planning, 29(4), 1996, pp. 449-461
Citations number
53
Categorie Soggetti
Management,"Planning & Development",Business
Journal title
Long range planning → ACNP
ISSN journal
00246301
Volume
29
Issue
4
Year of publication
1996
Pages
449 - 461
Database
ISI
SICI code
0024-6301(1996)29:4<449:HTIGSB>2.0.ZU;2-W
Abstract
Services are currently experiencing dramatic global expansion. This ar ticle examines the contribution of technology to the success of the Im plementation of international strategies in three service Industries: commercial banking, retailing and health care. Finally, it discusses t he lessens that can be drawn from a comparison among these industries. Copyright (C) 1996 Elsevier Science Ltd