The concept of diagnostic work (A. Strauss, S. Fagerhaugh, B. Suczek,
& C. Wiener, 1985) is used to explore nurses' responses to potential c
hild abuse. A total of 1,036 nurses (response rate of 67%) completed a
mailed questionnaire that included open-ended qualitative-type questi
ons about hypothetical situation involving possible child abuse. We re
port their judgments regarding information presented in the hypothetic
al situation and additional information they requested to make the dia
gnosis. Nurses focused primarily on the child's injuries and behavior
and wanted more information about the abuse event. Diagnostic work was
then analyzed by specialty group: community health, school health, em
ergency, and pediatric nursing. Nurses' specialization influenced the
choice of information that was determined to be decisive and the addit
ional information desired to make a diagnosis.