ADDING VALUE IN BANKING - HUMAN-RESOURCE INNOVATIONS FOR SERVICE FIRMS

Authors
KELTNER B FINEGOLD D
Citation
B. Keltner et D. Finegold, ADDING VALUE IN BANKING - HUMAN-RESOURCE INNOVATIONS FOR SERVICE FIRMS, Sloan management review, 38(1), 1996, pp. 57
Citations number
34
Categorie Soggetti
Management,Business
Journal title
Sloan management review → ACNP
ISSN journal
0019848X
Volume
38
Issue
1
Year of publication
1996
Database
ISI
SICI code
0019-848X(1996)38:1<57:AVIB-H>2.0.ZU;2-U
Abstract
To shift toward high-quality service strategies, managers must adopt t raining and recruiting policies that compensate for institutional barr iers to human resource investment.