TRAINING FOR AUTOMATED SYSTEMS IN LIBRARIES

In a series of interviews, the automation administrators of forty-nine libraries that had recently installed automated systems discussed sta ff and user training for their new systems. The interviews focused on training objectives and procedures, timing and effectiveness of the tr aining, and problems encountered. Eight vendors then presented their p oints of view as they responded to issues raised by the librarians. Th e candid comments from both groups on the difficulties they confronted , and their advice for ensuring successful training, should prove valu able to others about to institute training.