16 WAYS TO CONSUMERIZE PUBLIC-SERVICES - PICK N MIX OR PAINFUL TRADE-OFFS

Authors
HOOD C PETERS G WOLLMANN H
Citation
C. Hood et al., 16 WAYS TO CONSUMERIZE PUBLIC-SERVICES - PICK N MIX OR PAINFUL TRADE-OFFS, Public money & management, 16(4), 1996, pp. 43-50
Citations number
10
Categorie Soggetti
Public Administration
Journal title
Public money & management → ACNP
ISSN journal
09540962
Volume
16
Issue
4
Year of publication
1996
Pages
43 - 50
Database
ISI
SICI code
0954-0962(1996)16:4<43:1WTCP->2.0.ZU;2-H
Abstract
Customer-driven government is a much-stressed theme of contemporary pu blic management reform. This article identifies 16 ways to consumerize public services and uses that typology to examine the delivery of fou r services in three countries. It argues that consumerization has no s ingle meaning; that different state traditions emphasize consumerism i n different ways, and that different forms of public service consumeri sm may be incompatible with one another.