Wholesale contracts are a prudent business option for smaller cities a
nd rural systems that desire to maintain local control while addressin
g quality requirements and cost limitations, These contracts benefit b
oth sellers (who gain a larger customer base over which to spread cost
s) and buyers (who gain a product that meets state and federal standar
ds while holding down local costs), As parr of a larger strategic plan
ning process, the Kansas City, Mo., Water Services Department undertoo
k an extensive telephone survey of water providers to assess their use
of and interest in wholesale contracts, The survey indicated that boy
-sell arrangements were common; wholesale contracts must be reached th
rough a long-term, mutually acceptable business relationship; and regu
lar statements of support by leaders reassure uncertain potential whol
esale customers.