This review of 12 studies examines both the types of community and pro
fessional services that abused women most frequently contact and how u
seful and effective the women perceive those services to be. These stu
dies show that police, social service agencies, clergy, crisis lines,
physicians, psychotherapists, women's groups, and lawyers are the sour
ces of assistance abused women most frequently contact. However the st
udies reveal that some of these services are not necessarily perceived
as very useful or effective. Women tend to contact different services
depending on the type of abuse suffered. Abused women report that cri
sis lines, women's groups, social workers, psychotherapists, and physi
cians are helpful most of the time for all types of abuse, and that po
lice officers, lawyers, and clergy are not helpful in most types of ab
use. Results of this review suggest the need for education of professi
onals and community service providers in understanding needs of abused
women.