COMPREHENDING USER BEHAVIOR USING PSYCHOLINGUISTICS

This article explores the use of psycholinguistics in attempting to co mprehend user behaviour. It aims at getting an idea of what cognitive processes underlie the generation and interpretation of interactions w ith computers. The key claim of the article is that the cognitive proc esses underlying artificial language processing in human-computer inte raction are analogous to the ones underlying natural language processi ng in inter-human communication. The article presents a tentative mode l of the user's cognitive processes. The model generates interesting h ypotheses and provides possible explanations of interaction phenomena.