COGNITIVE HURDLES IN THE USE OF DECISION-SUPPORT SYSTEMS TO ENHANCE PROBLEM UNDERSTANDING

Computer-assisted decision support systems have been widely promoted a s a means of enhancing problem understanding in crisis and noncrisis d ecision making. Clinical observation of actual applications of a parti cular category of software for interactive decisions (CONAN, DECISION- MAKER) have identified cognitive hurdles in the use of such systems. T hese hurdles not only pose a challenge to the development of such norm ative interventions in the decision process, but also an opportunity f or furthering the shift to a new psychologically informed paradigm for decision making.