Objectives-To assess the characteristics of consecutive patients refer
red from general practice with the presenting disorder of chest pain o
r palpitations, and to determine the outcome at six months and three y
ears. Setting-A single consultant teaching hospital cardiac clinic rec
eiving new referrals from a health district. Design-94 consecutive ref
errals by general practitioners to a cardiac clinic with the presentin
g disorder of chest pain or palpitations were assessed at first attend
ance (research interview, cardiologists' ratings, systematic medical c
ase note information), home interview six months later, and by a posta
l questionnaire at three years. Outcome measures-Physical and psycholo
gical symptoms, limitation of activities, satisfaction with care, and
use of health care resources. Results-39 patients were given a cardiac
diagnosis and 51 patients were not given a cardiac or other major phy
sical diagnosis. The non-cardiac group was more likely to be young wom
en, and to report other physical symptoms and previous psychiatric pro
blems. The cardiac and non-cardiac groups reported progressive improve
ment in presenting symptoms and disability at the six months and three
year follow up, but little change in mental state. Even so, three qua
rters of the noncardiac subjects described continuing limitation of ac
tivities, concern about the cause of their symptoms, and dissatisfacti
on with medical care. Conclusions-A substantial proportion of the cons
ecutive referrals continued to describe symptoms and disability throug
hout the three years after clinic attendance. Outcome was poor for tho
se who had negative investigations and were reassured that they had no
cardiac disorder or other serious physical finding. These results hav
e implications for defining the role of psychological assessment and f
or the formulation of cost effective clinical measures to (a) minimise
disability associated with cardiac disorder; and (b) prevent and trea
t handicaps in those without major physical diagnoses.