We. Hopkins et Sa. Hopkins, IMPACTS OF DIVERSITY ON COMMUNICATION EFFECTIVENESS - A PROPOSED TYPOLOGY, Journal of business and technical communication, 8(3), 1994, pp. 335-343
What impact will a greater increase in the diversity level of an organ
ization's work force have on its productivity? Practicing managers' de
sire to have this question answered has been the stimulus for much of
the diversity-related research currently in print. However, the narrow
focus on providing an answer to this particular question appears to h
ave diverted researchers' attention away from a number of perhaps more
fundamental issues. A major issue that has been neglected in previous
research studies is the impact that greater increases in work-force d
iversity might have on communication processes within organizations-sp
ecifically, communication processes that are associated with organizat
ional productivity. As a contribution toward helping to fill in this r
esearch gap, this article proposes a typology of impacts that greater
increases in work-force diversity might have on communication effectiv
eness in organizations.