We analyze twenty years of personnel data from one firm. The hierarchi
cal structure is quite simple and stable. Career movements suggest tha
t the employee's rate of learning and the firm's learning about abilit
y are important. There are promotion ''fast tracks.'' Exit rates vary
little with tenure or salary. The firm has personnel policies like tho
se described in the internal labor markets literature, although severa
l theoretical preconditions for ILMs, such as ports of entry and exit,
are lacking. Job levels are important to compensation, but there is a
lso substantial individual variation in pay within levels. Our compani
on paper (in this issue) explores the wage policy of this firm.