MAMBA - AUTOMATIC CUSTOMIZATION OF COMPUTERIZED BUSINESS PROCESSES

Due to recent market challenges organizational researchers have develo ped a variety of strategies how organisations can continuously survive in highly dynamic, sometimes even hostile environments. One of the mo st important strategies aims to enhance the flexibility of enterprises through widespread decentralization, while another well-known approac h advocates customer orientation through systematic business process ( re-) engineering. This paper addresses organizational flexibility and business process orientation from the perspective of information syste ms. It starts from a requirements analysis which investigates the chal lenges of contemporary organizational strategies and then proceeds tow ards an approach that supports the flexible modeling of business proce sses by linking decentralized organizational procedures. For this purp ose a set of process modeling and process interaction operators is def ined. These operators also allow to automatically create and customize configurations of computerized business processes. This progress in c ooperative information processing technology contributes significantly to the recently emerged concept of the computerized enterprise. The c oncepts are presented in the context of a banking application, namely the Credit Advisory Subsystem of our banking application MAMBA.