PERCEPTIONS OF THE BENEFITS FROM THE INTRODUCTION OF CASE - AN EMPIRICAL-STUDY

Computer-aided software engineering (CASE) tools have generated much i nterest as potential means for easing the software development and mai ntenance bottleneck. To date, the picture regarding their contribution is incomplete and confused, particularly concerning the realization o f productivity and quality gains. An in-depth study of one company's e xperiences with the introduction of CASE is described. Quantitative da ta is available to allow objective comparison of changes in productivi ty and IS quality consequent upon the CASE introduction. Questionnaire s were used to determine the perceptions of both developers and their customers to the new methodology and tools. The importance to the succ essful introduction of CASE of the human resource, technical, and mana gerial infrastructural factors are also investigated.