PLANNING FOR SIZE AND ORGANIZATION OF KLMS AIRCRAFT MAINTENANCE PERSONNEL

We developed a decision support system (DSS) for the aircraft maintena nce department of KLM Royal Dutch Airlines at Schiphol Airport. This d epartment inspects and maintains aircraft during their ground time at the airport. Its main resource is its workforce. Since January 1990 th e DSS has supported management in analyzing several capacity planning problems related to the size and the organization of the workforce. In particular, management uses the DSS to determine the appropriate numb er of maintenance engineers and their training requirements, and to an alyze the efficiency and effectiveness of the maintenance department.