Crude oil destined for Philadelphia-area refineries is transferred to
lighters from the tankers in Delaware Bay because the channel in the D
elaware River is too shallow for fully loaded tankers. We developed a
simulation model for studying the effects of various policies on servi
ce levels. The results were used by Maritrans, the provider of the lig
htering services, and its largest customer to examine ways in which th
ey could improve their working relationship. Although the customer val
ued Maritrans' services, it was considering alternative lightering sol
utions and most seriously considering doing its own lightering. The re
sults of the model provided a deeper understanding of the role of ligh
tering in the customer's crude-oil logistics system, showing that acqu
iring a separate fleet would be costly and allowing both parties to ev
aluate other alternatives for reducing costs and improving response ti
mes.