ASSESSING THE RESPONSIVENESS OF HEALTH-SERVICES TO ETHNIC-MINORITIES OF COLOR

Ethnic minorities of color are disadvantaged on most indicators of hea lth and wellness, yet, health services have not been adequately respon sive to this group's needs. This paper explores the improvement of hea lth services for this population by discussing common criteria for the assessment of responsiveness: availability, accessibility, and accept ability. Illustrative examples drawn from different ethnic minority gr oups will be utilized in the discussion of assessment criteria and ide as for cultural responsiveness highlighted.